Our policy states that all complaints will receive a response within 28 days of receipt. Once we receive your complaint, you will automatically receive a confirmation email acknowledging that we’ve received it. This message will include a unique reference number that you can use to track your complaint or refer to in any future correspondence.
Our policy is to provide a full response to all complaints within 28 days of receipt. If, for any reason, we’re unable to meet this timeframe, we will contact you to update you on the progress of your case and make you aware of when you can expect a resolution.
If you have not received a response or update within this period, please contact us via email at ukcustomercomplaints@apcoa.com or call 0345 301 1151, and a member of our team will be happy to assist you.